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Returns Policy

You can return your order within 14 days of purchase, subject to the returns conditions. If these conditions are met, we will process the refund provided that the item(s) are in perfect re-sellable condition. All refunds will be made to the original payment method and are usually processed within 3 - 5 working days after the item has reached us.
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Any return received after the 14 day period will be eligible for an exchange only. All exchanged items will be sent to the original delivery address free of charge. Delivery can take up to 5 working days after your return has been processed. Please note that if an item returns to us outside of this period that is intended for a refund, it will be returned back to the same address in the condition that it arrived in.
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It's recommended that you send any returned orders back on a tracked service, as we are not liable for any loss or damage of the item(s) before they reach us. We won't cover any shipping costs unless the item(s) being returned are incorrect/faulty.
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To start a return, fill out our contact form or email us at contact@stellarsociety.co.uk stating your order number and reason for return and we'll get back in touch as soon as possible.
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